Today we had our first field interviews.  Shanthi, our client rep, took us to visit two bulk milk coolers, where the milk is consolidated from the collection centers, tested, and chilled before heading to the plant in Pollachi.  The drive out to the countryside was fascinating, as were the interviews.   We toured the area and interviewed the lead franchisees and all of their supervisors to understand Shakthi Dairy's milk production process.  I'm not sure who was more intrigued by whom!   Next week we'll be meeting the dairy farmers....